Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide to us when you register an account, create or manage your academy profile, or communicate with us:

• Account Information: Name, email address, phone number, and password.
• Academy Information: Academy name, address, logo, contact details, and operational data.
• User Profiles: Coach, staff, athlete, and parent profiles including photos, date of birth, gender, emergency contacts, and medical information.
• Payment Information: Fee records, invoice details, and payment history. We do not store full credit/debit card numbers — payments are processed through secure third-party gateways.
• Usage Data: Log data, device information, pages visited, and features used to improve our platform.

2. How We Use Your Information

We use the collected information for the following purposes:

• To operate, maintain, and improve the Kridexa ERP platform.
• To process transactions and manage fee collections.
• To communicate with you about platform updates, billing, and support requests.
• To enforce attendance tracking, evaluation scoring, and tournament management.
• To comply with legal obligations and prevent fraud or abuse.

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share data in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in platform operations (cloud hosting, payment processing, email delivery) under strict confidentiality agreements.
• Legal Compliance: When required by applicable Indian law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit (TLS 1.2+) and at rest (AES-256).
• Role-based access controls ensuring coaches, staff, and parents see only authorised data.
• Regular security audits and vulnerability assessments.
• Secure data centres with 24/7 monitoring located in India.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account closure, we retain data for a period of 12 months before secure deletion, unless otherwise required by law.

6. Your Rights

Under Indian IT law (IT Act, 2000 and SPDI Rules, 2011), you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your account and associated data.
• Withdrawal of Consent: Withdraw consent at any time, subject to contractual or legal restrictions.

To exercise any of these rights, contact us at support@kridexa.com. We will respond within 30 days as per applicable law.

7. Cookies

We use essential cookies for authentication and session management. Analytics cookies may be used to improve platform performance. You can control cookie preferences through your browser settings.

8. Third-Party Links

Our platform may contain links to third-party websites (payment gateways, social media). We are not responsible for the privacy practices of these external sites.

9. Children's Privacy

Our platform may be used to manage data of minor athletes. We collect such data only under the direction of the respective academy and with parental consent. Parents may contact us to review or delete their child's data.

10. Grievance Officer

In accordance with Indian IT Rules, 2011, the contact details of the Grievance Officer are:

Grievance Officer
Winstreet Infotech
support@kridexa.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or platform notice. Continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy, please contact us:

Email: support@kridexa.com
Address: Winstreet Infotech, India